SHIPPING POLICY

We ship 5-7 business day Questions please email us at EMAIL

 

Shipping & Delivery 

crownroast.net ships via USPS/FedEx/UPS to US addresses only.

USPS/FedEx/UPS Express shipping does not deliver on Saturday or Sunday and is not available for orders being shipped to APO/FPO & P.O. boxes. Orders shipping to Alaska, Hawaii or a U.S. Territory must be shipped by our Premium shipping option.

Tracking your order

To track your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-888-422-7397 or email us at: 

 

sales@crownroast.net and we will be happy to assist you.

Shipping to APO/FPO, PO Boxes and U.S. Territories High Cultured Brews can only ship to destinations in the US (including Alaska, Hawaii, Virgin Islands and US Territories). Standard ground shipping only to PO Boxes.


Modifying an order If you need to change an order you have already placed, please contact our Customer Service at 1-888-422-7397 .

We will always do our best to accommodate your needs.

​​RETURN & EXCHANGE POLICY​

SHIPPING & RETURNS

Crown Roast Coffee strives to ensure the highest quality products and we want our customers to be 100% satisfied with their purchase.

Certain Products are not available for return and exchange due to the nature of the product please contact sales@crownroast.net for information regarding your purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. 

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 
- Some health and personal care items 

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable) 
- Book with obvious signs of use 
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@crownroast.net

Sale items (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@crownroast.net  and send your item to: Crown Roast Coffee, PO Box 1851, Spring Valley CA, 91979  United States. 

Shipping 
To return your product, you should mail your product to: 
Crown Roast Coffee, PO Box 1851, Spring Valley CA, 91979  United States. 


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

© 2019 by Crown Roast Coffee

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